Frequently Asked Questions (FAQ)

Segments featured on Behind The Curtain TV don't stop by just being completed, or by airing.  Behind The Curtain TV is about connecting with people, companies, places, etc.  That's why we help with marketing in every which way.  We even will help introduce you to online marketing, and the fastest ways to maintain your connection with the clients that know you, as well as connect with clients that have never heard of you.  Thanks to today's technology, the world is getting smaller by the minute, and you are now able to connect with people like never before.  This section will help you with the basics of connecting with people.  If you want more beyond this, simply contact us and we'll be glad to help!


My segment is complete, what now?

Now that the creative part has ended, you will want to make sure you are putting out press releases & announcements (once approved by us). Then you will want to make sure you are connected with us on all social media platforms (if you aren't already). These are the immediate steps to take care of.


I've completed the immediate steps, what now?

Please let us know once all immediate steps of social media connection and press releases have been completed.  From there, our marketing experts will be able to present you with numerous options so we can determine the best course of action to take, when it comes to your online presence.


My segment needs updating, what can I do?

In most cases, segments have a lifespan of 3 to 5 years of constant usage.  After that, you will want to either update your segment or may want to consider creating a brand new one.  Staying on top of this will entice your current audience, and will help attract the attention of new audience members.


I downloaded my segment, but it won't play for me, what now?

We use the highest quality HD & 4K video creations.  If you are working off an older computer, or you have an older graphics card, you may have trouble viewing such high quality.  The easiest and fastest workaround for this is to visit Google.com, type in "download free VLC Player", download and install the free program, and it will work just fine.  This happens because VLC Player is multi-lingual when it comes to computer languages, and will help get your computer where it needs to be.


When do I receive the raw footage?

We provide you with everything.  This includes the timeline we edited on, any music, photos, footage, etc. that went into your project.  We give it all to you.  But, it takes about a month after the entire episode is complete, for us to organize everything and upload it to our Google Drive.  From there, you will be able to download everything.

Online Marketing begins with on Social Media. Take the first step & connect with us NOW!